SATS Catering Pte Ltd.
Dear Thomas: I would like to express our appreciation for the improvements that you have brought to the Bakery department in SATS. Right from the onset you displayed unbridled zeal in setting new standards for your fellow colleagues. Amongst the many initiatives taken by you it’s worthwhile to mention the following:
Implementation of a Boutique Bakery along with new baking techniques- Introducing freshly baked breads (i.e. 6 hours ahead) for airlines’ Business and First Class customers
- Formulating processes for the use of the newly acquired Tunnel Freezer to freeze dough and par-bake breads so that the company may optimize production schedules
- Most noteworthy is the development of new products that have interested our airline clients including Singapore Airlines, Qantas/British Airways, Cathay Pacific Airways, Japan Airlines, United Airlines, Northwest Airlines, and Korean Airlines.
Despite the sometimes hectic meal presentations, you were able to manage the Bakery team with composure and continue to rise to the expectations of our airline clients. You have been well regarded by many of our colleagues throughout the ranks of our 1,200 strong workforce. On behalf of our Management and colleagues, we do want to wish you great success in your lifetime pursuits and we hope that you would continue to work the dough with the same passion that you have shown when with SATS. Thank you so much, Peter Tay, VP Production 2, SATS Catering
Grand Hyatt Fukuoka, Japan
Dear Thomas: Just wanted to put pen to paper to express our Very Many Thanks for your outstanding contribution and support during the Fortune Global Forum held over this last week. As I am sure you would agree, it was a tremendously exciting time for the hotel and thanks to your efforts and commitment, the hotel has received nothing but positive praise and feedback from both the organizers and attendees – Thank you. On behalf of all us at the hotel, we look forward to having the opportunity of seeing you again soon in Shanghai so that you may have some time to enjoy the many sights and sounds this city has to offer.With best personal regards, Shaun P. Treacy, Resident Manager
Grand Hyatt Shanghai, Japan
Dear Thomas: I would like to thank you for your support and help during the opening of the Grand Hyatt Shanghai. although you are gone for two weeks, I am sure that you would like to know that everything is still in good shape just the way you left it. Your contribution to the opening of our hotel has been very important to establish the Grand Hyatt Shanghai. I would like to particularly thank you for the effort you made to train and motivate our local chefs. The recipes and manuals you left behind will ensure that the chefs keep up your very high standards. I have know you for some time now and appreciate your contribution to the successful opening of our hotel. Your high standard of personal performance and your products are well noted not only by myself but also by our management and the hotel owners. I wish you all the success for your future and hope that I have opportunity to work with you again on another exciting new hotel project. Thomas, opening the tallest hotel in the world in Shanghai is a very big challenge. You have lived up to your good reputation and done a very good job. With best regards, Achim Lenders, Executive Chef, Grand Hyatt Fukuoka